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| AMMOS™ SURFACES Pty Ltd
General Terms and Conditions
AMMOS™ SURFACES PTY LTD
TERMS & CONDITIONS OF SALE
1. Return Goods and Claims Procedure
The following specifies the conditions under which returned goods
and claims for adjustment of account will be accepted by AMMOS
™ SURFACES Pty Ltd., hereinafter referred to as AMMOS.
(a) Claims may be initiated by email or fax, however
email contact is preferred, this being the most timely
and efficient method for both parties. For all claims, contact
AMMOS Customer Service Department by email at sales@ammos.com.au.
(b) Goods the subject of a claim must not be returned to AMMOS
without prior agreement and the issue of a AMMOS Returned
Goods Authorisation. Provided the claim is within this Policy,
AMMOS will immediately arrange for collection of the goods by
it’s authorised carrier and will credit the purchaser’s account as
soon as possible within the specific type of claim as noted below.
The unilateral deduction of unverified claim amounts from periodic
remittances to AMMOS is a practice not permitted under this
policy and procedure. Credits issued prior to receipt of returned
goods are done so in good faith conditional upon the following:
(i) the goods physically returned to AMMOS correspond to the
goods described in the claim: and
(ii) with the exception of damaged or defective goods claims, the
goods are in saleable condition and retain sufficient shelf life to
enable AMMOS to offer the goods for sale under the standard
shelf life policy applicable to such goods. The claim may be
reversed or adjusted to the extent such conditions are not met.
(c) Claims beyond the notification periods, or otherwise made or
taken outside this policy and procedure will not be accepted.
(d) The standard notification period for claims is 30 days from
order placement with ammos. Exceptions are note below.
2. Policy Relating to Specific Types of Claim
(a) Errors attributable to AMMOS or its Carriers – claims must
be initiated within 30 days of payment, quoting applicable receipt or purchase reference number(s).
(b) Order Errors and Other Returns Attributable to the
Purchaser – Claims must be made within 30 days of
payment, quoting receipt number, and must meet the requirements
and conditions specified in paragraphs 1 and 2 above. Any
handling or freight charges invoiced to the purchaser at time of
supply will not be credited upon return of the goods. AMMOS will
apply a handling and administration charge to the returned goods
transaction. The charges applicable will be 20% of the total
purchase/order price including GST
(c) Pricing Claims – Claims for credit based on incorrect pricing
of goods, services or other AMMOS charges, must be made to
AMMOS within 30 days of payment, quoting applicable receipt
number(s).
(d) Goods Damaged, Lost in Transit or Short Delivered –
Such claims must be made within 30 days of date of payment,
quoting receipt number. Damaged goods must not be returned to
AMMOS without prior written agreement via email to sales@ammos.com.au.
Within this policy AMMOS will arrange for collection of the goods
and immediately credit the purchaser’s account subject to
condition 2(a) if the policy.
The processing of claims for goods lost in transit or short
delivered will be subject to prior verification against
delivery/receipt documentation maintained by AMMOS carriers.
Claims against goods received “subject to check” will not be
accepted unless this practice has been specifically
agreed between the parties in advance
(e) Claims regarding allegedly Defective Products – Except
where specific warranty provisions apply, claims alleging
defective product must be made to AMMOS within 12 months of
supply or within the recommended shelf life of the product,
whichever is the shorter period. Where a specific warranty period
applies from date of purchase, this will define the period within
which claims will be accepted.
All goods alleged to be defective are subject to inspection by
AMMOS Sales Representatives and/or laboratory staff prior to
acceptance of the claim.
The initial point of contact for such claims is the AMMOS Customer Service email at sales@ammos,com,au. Where a claim is proven,
credit will be given as soon as possible by the AMMOS Customer
Service Department.
(f) The Return of Goods at the Instigation or Request of
AMMOS – With the prior agreement of the purchaser AMMOS will
initiate the collection of subject goods and issue a credit upon
verification of the quantities and dollar amounts involved. Since
typically these requests relate to product replacement or
withdrawal, or special market conditions, issues of salability and
shelf life will vary with the situation and will therefore be agreed in
writing at the time of AMMOS initial request.
3. Warranty Statement
Purchaser’s Rights – Purchasers should seek advice as to their
rights. Any rights implied by statute that cannot be excluded
restricted or modified are not by this procedure or by
endorsements on the goods or packages.
Subject to that, AMMOS’s liability for the goods is limited to claims
permitted under this procedure and to any express warranty given
on the goods and liability for consequential loss including loss
arising from negligence is hereby excluded. In cases where it is
legally permitted, any remaining liability implied by statute is
limited, at AMMOS’s option, to repair or replacement of the
goods.
Customer Obligations – Statutory rights may exist despite contrary endorsements on
the goods or packages. Limited liability to the extent permitted by statute.
4. General Terms and Conditions of Sale
Transportation – Freight prepaid and allowed (freight paid into
store) via cheapest route as selected by AMMOS. If other modes
of transport are required, this will be at the cost of the customer.
The method of transportation and the carrier will be at the
selection of AMMOS. The customer will upon receipt of the goods
inspect the same and lodge any complaint in accordance with
paragraph 3(d) above.
Freight will be payable on all orders where the invoice value is
less than $1000 excluding GST. All orders that are more than
$1000 excluding GST will be ‘Free Into Store’ (FIS). The customer
can chose to organise their own freight at their cost for orders that
don’t meet the FIS requirement
Variation of Agreement – All AMMOS sales are subject to these
Terms and Conditions unless varied in writing by AMMOS. Any
oral agreement, which does not conform, to these Terms and
Conditions shall not be binding on the company. AMMOS
reserves the right to vary these Terms and Conditions upon giving
no less than 30 days notice.
Proper Law – The Terms and Conditions of Sale shall be
governed by the laws and the State of New South Wales.
Note: This document operates and should be read in conjunction
with AMMOS price lists and other statements of terms and
conditions of trade in effect at any given time
AMMOS™ SURFACES Conditions of Sale
Where pallet and/or layer prices are applicable, all stock has to
be delivered to the same location. (ie: split delivery to different
locations are not possible)
Returned Goods – errors not attributable to AMMOS
AMMOS will apply a handling and administration charge to the
returned goods transaction. The charges applicable are 20% of
the value of the goods or $90.00 (whichever is the greater). Any
handling or freight charges invoiced to the purchaser at the time
of supply will not be credited upon the return of the goods. |
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